Delete Your Account

Delete it in the app

1. Open ChayaNetwork on your Android phone and sign in.
2. Go to Menu → Account.
3. Tap Delete account.
4. Enter your password and tap Delete permanently.

The account is deleted straight away, and the app signs you out.

Ask us to delete it

If you can't use the app, message us on WhatsApp (01957-993911) or email support@chayanetwork.com from the mobile number or email address registered on the account. We'll confirm the request comes from the account's owner, delete the account, and let you know when it's done.

Delete some of your data, keep the account

You don't have to delete your account to remove data from it:

• A profile and its settings: in the app go to Menu → Profiles, open the profile and tap Delete. Its blocklist, custom websites and filtering settings are deleted with it.
• Custom blocked websites: on the Block tab, tap a website you added and remove it.
• Browsing (DNS) activity: deleted automatically after 30 days. Nothing needs to be done.
• Anything else, such as your name, mobile number or email address: change it in Menu → Account, or ask us on WhatsApp or at support@chayanetwork.com and we'll delete it for you.

What is deleted

• Your account: name, mobile number, email address and password.
• Every profile, with its filtering settings, blocklists and custom websites.
• Your payment submissions (plan, sender number and TrxID).
• The SMS and email messages we sent you, as we record them.

Filtering stops on every phone and device that used the account.

What is not deleted

• The record of websites your profiles looked up (DNS activity) is no longer linked to an account, and is removed automatically within 30 days, as described in the Privacy Policy.
• Usage events, such as that an account was created, stay in our statistics with the link to your account removed.