A practical guide from the ChayaNetwork team for the moments when family life and the online world meet.
Listen first and thank them for telling you
Try: “I’m glad you told me. Let’s figure this out together.” Ask what happened, how long it has been going on, and whether the child feels unsafe right now. Do not rush to post a public reply or confront another child before you understand the situation.
Save what may help
Keep screenshots, account names, dates, and links. Do not forward humiliating or intimate material widely. Report the account or content through the platform, then block or mute if that helps the child feel safer.
Bring in the right adults
If the people involved attend the same school, contact a trusted teacher or school leader with the information you have. If there are threats, stalking, sexual exploitation, or immediate danger, contact appropriate local support or law enforcement. Ask your child what would help them feel safe at school and online.
Support the child after the incident
Keep checking in. Online harm can continue to affect a child after a post is removed. UNICEF’s guidance recommends listening, reassurance, and support rather than blame: UNICEF: supporting a child after a negative online experience.
Make a small safety plan
- Choose one or two adults the child can approach.
- Review privacy settings and who can contact them.
- Agree what to do if the behavior starts again.
- Protect routines that help the child feel connected and supported.
Good digital habits grow through small, repeatable steps.